Describe achievements rather than list duties.
Use active rather than passive statements and make sure each point is in the same tense.
Referees and References
Select a professional person who speaks well, is articulate, concise and enthusiastic about your abilities.
Remember to contact your referee to request their permission – tell them about the job your are applying for so they can highlight relevant skills.
Finally, do not select a referee who can’t SELL you. If they do not impress it can negatively influence an employers decision.
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Professional Resumes - Letters of Application - Selection Criteria
Now is the time to assess if you achieved your goals in 2011